Vendor Services - Symantec
Symantec Support for Availability Products
For an Availability Product Licensing Overview, please click here.
Symantec's wide range of service plans can be purchased separately or combined to keep your organisation’s information protected and available at all times.
Business Critical Services
Symantec's Business Critical Services offers you the highest level of protection for your most vital assets keeping them secure and available wherever they are located. Whether you have one Symantec product or many Symantec technologies in locations across the globe, we have the expertise to protect you.
Choose from our portfolio of Business Critical Services that protect your Availability products on a product-specific, datacenter, national or global level. No matter what you choose, you will enjoy the same advantages.
Key Features
- Symantec's industry-leading service-level targets
- Expedited access to our most advanced support engineers
- A single point of contact with deep knowledge of your environment
Key Benefits
- Faster problem identification, resolution and issue containment
- Mitigation against possible data availability or security threats
- Reduced IT risk and peace of mind
For further information, please click here.
Extended Support
You cannot always anticipate equipment failure, the accidental loss of vital files or an interruption in service. That’s why you need the 24x7 assurance of Extended Support for Symantec availability products. With around-the-clock coverage and access to Symantec’s best-in-class support engineers, you can ensure you are adequately protecting your critical storage, server, and client systems.
Key Benefits - 24x7x365 telephone access and issue resolution support
- Software maintenance
- One-stop interoperability support
Around the Clock Access
Symantec Extended Support gives you 24x7x365 access to self-service online support tools, knowledge databases, and our technical support experts available any time, from any location.
Software Maintenance
You receive rights to future software upgrades, updates and ongoing patches. Our most seasoned engineers work to continuously improve the software you’ve licensed, helping to ensure that your systems always run at peak performance and your organization realizes the maximum ROI for your Symantec investments.
For further information, please click here.
Basic Support
Every computing environment requires reliable technical support and timely software updates. Symantec Basic Support is an ongoing investment in your availability software investments and your business.
Key Benefits - Self-service online support tools: Access problem-resolution tools and technical information any time, anywhere.
- Telephone support during regular business hours: Benefit from the technical expertise of Symantec support professionals anywhere around the globe.
- Software updates and patches: Keep your systems up-to-date and increase system and data availability.