Vendor Services - IBM
IBM ServiceSuite
IBM ServiceSuite covers both hardware and software but you do not need to have the same cover for all components. Some of your systems are no doubt more critical than others, so IBM ServiceSuite allows you to mix and match degrees of service support to develop the most economical solution for your enterprise.
Why choose IBM ServiceSuite?
IBM Remote Technical Support Services
IBM has an offering which adds to our current technical support portfolio. Our Enhanced Technical Support (ETS) offers access to the wealth of expertise from IBM, and provides timely and efficient problem resolution in complex, heterogenous IT environments. The ETS response helps to improve business continuity and contributes to protect service levels provided to internal and external customers.
What IBM can offer:
- Faster response time for problem resolution
- typically within 30 minutes for ‘severity one’ issues
- Proactive, customer focused support provided by a member of the Account Advocate Team who knows and understands your IT environment
If you would like further information, please e-mail Chris Hoyle or Louise Mallord or phone them on 01706 222 180.