Vendor Services
Partner Services' Vendor Services team is responsible for selling and reselling contractual services to vendor accredited business partners for them to onward sell to their end-users. This they do on behalf of key IT manufacturers such as Hewlett-Packard, IBM and Symantec. These contractual services allow the Business Partner to complement their own in-house services capability thereby providing a one-stop-shop in meeting end-user requirements, coupled with an annuity revenue and margin stream to supplement that of product.
Reseller benefits of selling services:
- Incremental and annuity revenue/margin stream
- A 1-stop-shop, solution sale, not just product fulfilment
- Enhanced account control
- Differentiator to those Resellers who only supply product
- Improved customer loyalty
- Increased market worth
Why buy Vendor services through Bell Micro?
1. Extensive in-house services skills to compliment and/or support those of the reseller
2. Depth and breadth of relationships with key industry vendors such as Hewlett-Packard, IBM and Symantec
3. Services only sold to or via the Channel
4. Dedicated and goaled Vendor Services Team for the renewal of Vendor service contracts
5. Dedicated Partner Services Team for the provision of professional IT infrastructure services
6. Proactive account management to assist in the generation and growth of services opportunities
How to spot a vendor services opportunity
When speaking with your end-users, listen out for the following service opportunity indicators:
- Staff shortages
- Skill shortages
- Company merger/acquisitions
- Company downsizing
- Company/departmental relocation
- Complaints of system performance
- Excessive downtime
- Legislation requirements
- System and/or storage management issues
- Spiralling IT costs
- Security issues i.e. external attack, internal intrusion
- Excessive and inappropriate internet traffic
- Reliance on e-business
- Impending hardware, software, network upgrades
- Backup issues
- Business continuity planning
- Environmental problems
- Systems evolving into business sensitive/critical environments
Download our easy reference guide to selling HP Services here
For more information on the range of support available, please speak to your Account Manager